Neurodivergent-friendly jobs in Birmingham

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. This role is home based but requires travel to sites in the region 2 or 3 times per week. Sites will be across the Midlands and North Wales. Benefits include - 25 days annual leave, 9% combined pension, flexible benefits package and holiday trade scheme. Salary - £49,000 Job Summary  The Operational Delivery Manager leads  delivery across Work Capability Assessment (WCA) within their reporting line, ensuring the consistent achievement of throughput performance levels (TPLs) and key performance indicators (KPIs) for both volume and quality. They analyse regional management information (MI), identify risks and opportunities, and execute corrective actions at pace. The role provides visible leadership, coaching and engagement for Service Delivery Managers and Health Professionals, with a strong focus on reducing attrition and absence and improving colleague experience. There will be a key focus on continuous improvement and will be expected to work alongside the Delivery Enablement Leads to ensure the new entrant journey is delivering to expectations and they will be expected to identify key areas for improvement by way of factual feedback. They will also be expected to contribute effectively to ongoing projects, pilots and change initiatives to drive Service Excellence. The role will have line management responsibility for approximately 9 Service Delivery Managers. Key Responsibilities 1. Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies. 2. Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across  WCA, escalating exceptions and driving recovery plans. 3. Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey. 4. People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence. 5. Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation. 6. Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders. 7. Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality. Key contacts and relationships * Operations Director * Head of Operations inc SCP * Head of New Entrant Excellence * Head of Operational Excellence * Heads of Clinical Assurance & Audit * Recruitment * Training Team * Estates & Facilities · Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners Essential · Experience leading and developing diverse, high-performing teams across multiple sites and benefit types. · Highly organised with the ability to prioritise workloads across complex, fast-changing environments. · Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes. · Strong capability in creating and executing action plans to drive performance improvement. · Confident relationship builder who influences and empowers others to make proactive decisions. · Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools. · Strong coaching and mentoring skills; calm and steady presence in difficult situations. · Excellent written communication and presentation skill * Sector experience (Desirable) Competencies Required · Embraces Respect.​ · Partners Effectively. · Creates Innovative Solutions. · Focuses on the Customer​. · Demonstrates Compassion.​ · Takes Responsibility & Acts with​ Integrity. · A commitment to the principles and practices of diversity, equity, and inclusion. * Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit for the situation being faced * Resilient - must be able to cope with a demanding and ever-changing workload * Balance - must have experience of working in high pressure situations and be able to demonstrate calmness and rational thinking when situations escalate to become highly demanding * Digitally adept and in tune with use and utilisation of modern and emerging technologies · Strategic Business Acumen, · Data-Driven Decision Making, · Growth-Orientated Mindsets, · Solution focused, Driven, · Adaptive Leadership, · Emotionally Intelligent Leadership Travel Requirements · must be able to travel flexibly and freely across delivery area • MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Position OverviewWe are accepting online applications from Neurodivergent Candidates for the position of IT Helpdesk Support to provide technical support to end users in a mobile endpoint and global multi-site infrastructure environment. Please note that all information provided in this regard will remain confidential to people outside the program. The program provides job-specific training, job coaching, and individualized support.You will work with our client an industry leader in the global commodity trade and distribution market. ​As an IT Helpdesk Support, you will:Provide support to employees both deskside and remotelyCorrect faults, provide resolution and/or proper escalation of complexproblem ticketsPerform PC and network troubleshooting and upgradesNetwork support and troubleshootingPerform network analysis and capacity planningAssist in the creation of processes and procedures for client networkoperationsContribute to the administration/monitoring/compliance of endpointbackup and disaster recovery via OneDriveOngoing education and continual improvement of IT Service Delivery andprocess refinementPossible limited travel (health advisories permitting) with sufficient advancenotice and precautionRequirementsExperience and Qualifications required:Bachelor’s degree preferred or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA)Fluent in Spanish – will be supporting users in the US, LATAM, EMEA and APACUnderstanding of network switches, routers, and firewalls.Communication and interpersonal skills with team members, internal employees. Ability to effectively create, organize, and maintain written records, reports, and other relevant documents pertaining to the job or project at hand.Knowledge of Windows operating systems up to Windows 11Knowledge of Office 365 user management Successful candidates may also have experience with some of the following (not required):Experience with Microsoft Entra and Identity Access Management (IAM)Troubleshooting, initiative, self-management, innovation and professionalismBasic ICMP network troubleshooting skills like TRACERT, PING, and ROUTE PRINT for command line visibility into Network Layerexperience as a Microsoft GeneralistManaging endpoints with Microsoft Intune Global, multi-site experience (VPN, remote support, SD-WAN) is preferredKnowledge with ticketing systems: Autotask, ConnectWise, Remedy, Track-It,Service Now, i.e.Abstract Reasoning and problem-solving skills are key to successMaintain a broad knowledge of state-of-the-art technology, equipment and/or systems; participate in professional development activities as appropriate.BenefitsComprehensive medical coverage Dental benefits Vision care coverageLife insurance policy401k matching programSalary:Base salary plus Discretionary bonusAbout ClientOur client has been certified as a Great Place to Work®! The award is based entirely on what current employees say about their experience working at the company. Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership behaviours proven to deliver market-leading revenue, employee retention, and increased innovation. Our client is an industry leader in the global commodity trade and distribution market. In our 27+ years in business, we have grown to become one of the largest privately held companies in Houston, TX and recognized as the 2nd largest chemical distributor in the world. Our diverse team spans 25+ offices worldwide, adding value by providing logistic, risk management, financing, and market intelligence services. We strive to enhance international commerce through the physical movement and marketing of industrial petrochemicals, polymers, fuels, and raw materials. By providing our suppliers and customers with streamlined services, they are able to focus on their core business.​About Potentia Potentia is a social enterprise dedicated to improving opportunities for neurodiverse employment. Potentia’s STARS program educated employers on the benefits of employing ND individuals and to best support them. Both Client and Potentia are Equal Opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation. Client participates in E-Verify in certain locations as required by law.