Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our innovative legal professionals don't just solve problems - we partner with the business to find creative solutions, think holistically, and help drive Deliveroo's mission forward while protecting our company and stakeholders. We’re looking for a Senior Commercial Counsel, Procurement to join our London team. This is a hybrid role that will require you to work from our London HQ for a minimum of 3 days a week. In this role, you’ll help us navigate complex commercial contracts, mitigate vendor risks, and scale our international technology and procurement capabilities across high-growth markets. You’ll report to the Senior Director, Associate General Counsel for the UK & Ireland. What you’ll be doing: You’ll be joining the Technology and Procurement team within Commercial Legal. As part of DoorDash’s international legal function, we support our international business across Deliveroo and Wolt markets. The Vendor/Tech team advises on critical matters that keep the business moving forward and are integral to facilitating market-leading initiatives. Whether it’s negotiating a deal to bring innovative technology into the business to support our cutting edge engineering team, managing the roll-out of highly-integrated SaaS platforms across multiple interfaces in many jurisdictions, or supporting the business with BAU contracts, we work closely with our business counterparts to make things happen. Our responsibilities include technology procurement, AI procurement, payment services provider contracts, marketing and advertising procurement, commercial disputes, material outsourcings, strategic projects in vendor management, assisting with policy and handbook drafting and more. As a Senior Counsel, you will consistently provide high-quality, risk-based legal advice across a range of commercial areas. You will build relationships of trust with stakeholders across the business, acting as a true partner to unlock opportunities and manage risk. Here’s what your day-to-day might look like: Advise on complex commercial transactions: Structure and negotiate a wide range of agreements, from off-the-shelf SaaS contracts to large-scale, multi-jurisdictional business unit outsourcings. You’re comfortable with the uncomfortable - whether that’s taking English law principles you know and collaborating with our external experts to work out the French law equivalent, or working in an entirely new area of law. Partner cross-functionally: Deliver pragmatic, business-focused legal advice to key stakeholders across Tech, Marketing, People, Finance, and Supply Chain on strategic projects and procurement needs. Lead legal strategy in working groups: Represent Legal on steering committees to navigate emerging challenges, regulatory changes, and new technology rollouts, owning legal risks from inception to solution. Synthesise risk for executive leadership: Prepare Executive and Signatory notes that clearly translate complex legal risks into actionable business insights. Upskill and guide the business: Provide proactive training and advice across evolving topics, including AI risk management, vendor compliance, and financial regulations. We’ll upskill you on technical topics you’re less familiar with, and you’ll quickly find your areas of expertise. Drive operational excellence: Advocate for legal best practice and continuously improve internal contracting processes to scale efficiency. What you’ll need to thrive: Essential: Legal Qualification & Depth: Qualified solicitor in England & Wales with significant experience providing commercial, strategic legal advice to international businesses. Domain Expertise: Proven track record across core commercial and procurement areas, including technology procurement, AI vendor agreements, payment service provider contracts, and material outsourcings. Cross-Functional Stakeholder Engagement: Proven ability to build trusted relationships, influence senior leaders, and collaborate effectively within a fast-paced, matrixed global organisation. Clear, Adaptable Communication: Skilled at distilling complex legal risks for varied audiences—from executive teams to junior team members—and adapting your communication style accordingly. Pragmatic & Creative Problem Solving: High commercial acumen and a growth mindset, with the drive to find creative, business-first solutions in ambiguous or novel areas of law. Nice to Have: Regulatory Knowledge: Familiarity with evolving regulatory frameworks, such as payment services regulations or AI compliance regimes. In-House Tech Experience: Previous in-house legal experience within a high-growth technology business or an internationally managed/US-owned corporate environment. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Partner closely with business stakeholders with autonomy, pace and real responsibility. 🧠 Learn something new everyday Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine. Our interview process typically includes 3-4 stages. Find more about how we hire here . Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. This role forms part of DoorDash’s international legal function, supporting our international business across Deliveroo and Wolt markets, as well as managing global projects alongside US counterparts. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
UK jobs for autistic professionals
Autistic adults have skills employers say they want — pattern recognition, deep focus, comfort with detail — and yet the standard interview-and-open-plan-office combination keeps filtering people out. The roles below are from UK employers who have committed to the working conditions that actually let autistic professionals do their best work: quiet spaces, structured tasks, sensory-friendly setups, customisable workspaces. If you want background on the legal framework or the practical adjustments, the related guide is here:
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We have an exciting new opportunity to join our fantastic team in Pickering, North Yorkshire . Age UK is recruiting for a motivated person with a passion for providing a high-quality customer service, looking to utilise their skills and experience to help raise funds toward our charity, which provides signposting and support to older people across the UK. Working as a Shop Supervisor , you will sort, price and present stock, keep our store tidy and well presented, help to create a welcome environment for customers and potential donors, support shop volunteers with daily tasks, provide excellent customer service while striving to maximise store profits. As Shop Supervisor you will also deputise for the Shop Manager and Assistant Manager in their absence. No day is the same, and you will be joining a friendly and supportive team of colleagues and volunteers. If you want to help us to help others, this might be the job for you! The successful applicant will be required to work 13 hours per week including every Sunday . Each Sunday you will be responsible for managing the store, ensuring it showcases our wonderful donations and taking pride in maintaining a tidy and accessible space for all. You will support with sales, stock rotation, organising displays, store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values. Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) Please note this opportunity will require the successful candidate to work 13 hours across a 7-day working week, including Saturdays and Sundays on a rota basis. To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. You will have: Experience in working in a customer facing role Experience of cash handling Ability to lift and carry bags of stock up to 10kg's The ability to work as part of an effective team. Be able to lone work when needed Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events What we offer in return: Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards - recognition awards from £100-250. Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. Supporting statements and anonymisation Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Role Overview In this role, you'll help shape and establish a brand-new Business Management function within Nest's Services and Solutions (SaS) directorate. Working at the heart of a newly formed team, you'll play a key role in helping the directorate plan, prioritise, report and operate effectively, providing the insight, coordination and structure that enables senior leaders to make informed decisions and deliver. Day-to-day, you'll support coordinating business planning, budgeting, resource management, performance reporting, governance activities and communications, ensuring the leadership team has timely and accurate insights to support decision making and that SaS operates smoothly and consistently. You'll build strong relationships across SaS and the wider organisation, bringing together information, tracking progress and helping to turn strategic priorities into practical outcomes. This role is ideal for someone who enjoys working in a fast-paced environment, is comfortable with ambiguity, and thrives on solving problems, creating order, building relationships and making things happen. If you're naturally proactive, curious and motivated by the opportunity to help build something new, this is a chance to have a real impact from day one. The minimum criteria for this role are: Ability to solve problems Strong communication skills, able to work with a range of stakeholders and confident to contribute views and influence senior stakeholders (SaS Leadership level) Highly organised with strong attention to detail Proactive and reliable, with a pragmatic ‘gets it done’ mindset Ability to manage multiple priorities in a fast-paced environment while maintaining high-quality and accurate outputs and delivering to deadlines Collaborative and team-oriented approach, able to build a network of relationships to support delivery Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential. At Nest, you’ll have access to a range of learning opportunities to learn, grow and build the skills you need to be successful in your role and career. Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role. Flexible and agile working Everyone's personal situation is different. To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements): hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required) reduce or vary working hours reduce or vary the days worked work compressed hours job share Directorate/Department Overview Services and Solutions (SaS) is a newly formed directorate that brings together Nest's operational delivery, technology, data and change capabilities to deliver reliable, member focused services at scale. SaS has accountability for the delivery of Nest's member services through our strategic partners, managing the supplier relationship, monitoring performance and driving continuous improvement to provide a reliable cost-effective member service. Alongside member service delivery, SaS provides enterprise-wide services across technology, data and change, delivering the platforms, services and change management activity that support Nest's long-term strategy. Working closely with internal teams and external partners, the directorate focuses on operational excellence, resilience, innovation and continuous improvement, ensuring services remain compliant, efficient and secure for good member outcomes. Organisational Overview Nest is an award-winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment. Diversity, Equity and Inclusion Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications. Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: .
SEND Specialist Tutor - Specialist Post-16 Education Location: Leicestershire Salary: £40,000 - £45,000 depending on experience Contract: Full Time or Part Time | Permanent | 52 Weeks A specialist post-16 education provider is seeking passionate and dedicated SEND Specialist Tutors to join its growing team supporting autistic young people within a highly personalised and inclusive learning environment. This is an exciting opportunity for qualified educators who are passionate about neurodiversity-affirming practice and committed to helping young people develop confidence, independence, life skills, and meaningful pathways into adulthood. The successful candidates will deliver autism-specialist teaching within small class settings, supporting learners academically, socially, and emotionally through tailored and highly individualised approaches. The Role The SEND Specialist Tutor will design and deliver engaging, differentiated, and scaffolded learning that reflects students' individual strengths, interests, sensory profiles, and communication needs. Working closely with families, multidisciplinary teams, and wider college staff, the successful candidate will help create safe, enabling, and empowering learning experiences that support positive outcomes and preparation for adulthood. This role combines specialist teaching, relationship-based practice, and personalised support within a collaborative and values-led educational environment. Key Responsibilities Plan and deliver differentiated and autism-specialist teaching and learning Create structured, scaffolded lessons that support independence and engagement Embed communication, emotional regulation, wellbeing, and life skills within teaching practice Monitor and review student progress using person-centred approaches and RARPA frameworks Support learners to develop independence, confidence, and preparation for adulthood skills Build positive and trusting relationships with students, families, and colleagues Contribute to EHCP reviews, transition planning, and multidisciplinary meetings Support students accessing community-based learning, work experience, and life skills opportunities Work collaboratively with colleagues and external professionals to support learner progress and wellbeing Contribute to reflective practice, staff development, and ongoing improvement across the provision The Ideal Candidate Qualified Teacher Status (QTS), PGCE, CertEd, or equivalent teaching qualification Level 2 English and Maths qualification (or equivalent) Level 3 qualification or above in SEND, Autism, Inclusive Education, or a related field - or currently working towards one Experience supporting students with SEND, particularly autistic learners Strong understanding of differentiated and inclusive teaching practice Experience delivering personalised learning within specialist, SEND, FE, or inclusive education settings Excellent communication, organisation, and relationship-building skills A calm, reflective, and student-centred approach Commitment to equality, empowerment, inclusion, and neurodiversity-affirming practice Ability to work collaboratively within a multidisciplinary environment Desirable Experience Experience within post-16 SEND or specialist college settings Knowledge of EHCP processes and Preparing for Adulthood outcomes Experience supporting communication, sensory, or emotional regulation needs Understanding of trauma-informed and autism-informed practice Experience working alongside families and multidisciplinary teams What's on Offer Permanent full-time or part-time opportunity Competitive salary package 40 Days Annual Leave per year Supportive and collaborative working environment Excellent CPD and specialist SEND training opportunities Opportunity to work within a highly personalised and values-led setting The chance to make a meaningful and lasting impact on young people's lives and future independence This role would suit a passionate SEND Teacher, Specialist Tutor, Autism Practitioner, SEN Lecturer, or inclusive education professional looking to work within a supportive post-16 specialist education environment. Important Notice Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities. We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education. Dovetail and Slate Ltd (11351060) acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy. Because education matters. Dovetail and Slate Limited. Because education matters. Dovetail and Slate Limited (11351060) acts as an Employment Agency.
Senior Financial Services Officer £34,418 per annum Aylesbury, Buckinghamshire - Hybrid Full Time Fixed Term Contract until 30-Sep-2027 About the role... Reporting to the Finance Team Leader, this is a fixed-term role created to provide operational support and cover within the Finance team while three colleagues participate in a major internal systems project. The successful postholder will provide support across a range of finance activities, covering key responsibilities within the Senior Income Officer, Senior Payments Officer and Finance Business Partner functions. The role will also provide administrative support across the wider Finance team, helping to maintain continuity of service and the effective delivery of day-to-day operations throughout the project period. You'll be responsible for a broad range of financial administration and accounting activities, including Direct Debit administration, rent accounting and Housing Benefit processing, banking reconciliations, sales and purchase ledger activities, supplier payments, account reconciliations and credit control. You will also support financial reporting, audit requirements and key system processes, ensuring records are maintained accurately and activities are carried out in accordance with financial regulations, policies and procedures. This is a varied role that requires flexibility, collaboration and a willingness to support different areas of the Finance function as business needs evolve. There may also be a requirement to undertake ad hoc line management responsibilities during periods when substantive managers are engaged in project-related activities. About You... We're looking for someone who can hit the ground running and bring strong finance administration experience, ideally gained within housing, local government, social housing or another regulated environment. You will have A-Level qualifications or equivalent experience, together with a sound understanding of income collection, credit control, sales ledger and purchase ledger processes. Strong reconciliation skills, attention to detail and experience working within a busy finance environment are essential. You will be highly organised, able to manage competing priorities and confident building effective working relationships with colleagues and stakeholders across the organisation. Alongside good intermediate IT skills and experience using finance systems, you'll bring a proactive approach to problem-solving, a commitment to continuous improvement and the ability to work independently while contributing positively to the wider team. Experience of supporting senior finance functions and providing operational cover across multiple areas of finance would be advantageous. About us… At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, and we’re here to make that vision a reality. For more information, please refer to the attached job description. Benefits In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day. Our commitment to you … We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for. We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you! Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year. Ready to apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you! If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you! The closing date for applications will be 27-Aug-2026, but we might close it early if we find the right person before this date.
Business Systems Analyst £37,450.80 per annum pro rata Aylesbury, Buckinghamshire - Hybrid Full Time, Fixed Term until 29-Oct-2027 We are looking for a proactive and technically confident Business Systems Analyst to support and enhance the core systems that underpin our housing and operational services. About the role... Working closely with the IT Business Systems Manager, you will help ensure our key platforms continue to operate effectively while contributing to ongoing improvements and future system transformation. You will play an important role in maintaining and enhancing our existing housing and scheduling systems, including supporting version upgrades where required. You will review system data and performance to identify opportunities for improvement and support the implementation and transition of replacement systems, ensuring they meet business requirements and deliver tangible operational benefits. This role requires a strong appreciation of organisational processes, governance requirements and stakeholder engagement. As a key liaison between technical teams, business users and third-party suppliers, you will need to quickly build effective working relationships and navigate established internal ways of working to ensure successful delivery of system improvements and change initiatives. Given the fixed-term nature of the role, the successful candidate will be expected to add value from the outset by working efficiently within existing frameworks, processes and decision-making structures. The role involves acting as a key contact for system-related queries, supporting users, investigating issues through to resolution and working with suppliers where necessary. You will also contribute to system development by helping to design, test and implement enhancements, ensuring our systems continue to support efficient, customer-focused service delivery. About You You will have experience in a Business Systems Analyst, Systems Administrator or Applications Support role, with a strong understanding of how business systems support operational services. You will be confident managing system upgrades, enhancements and process improvements, with well-developed analytical skills and the ability to use data to identify issues, trends and opportunities. You will be organised, adaptable and able to manage competing priorities in a complex environment. Strong communication and stakeholder management skills are essential, as you will work with colleagues across the organisation, suppliers and technical teams to deliver successful outcomes. You will be comfortable operating within established governance frameworks, following agreed processes and influencing stakeholders to achieve business objectives. The successful candidate will demonstrate the ability to learn quickly, understand organisational priorities and build credibility with stakeholders at all levels. Experience within housing, property services or a similar customer-focused environment would be beneficial but is not essential. About us At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, and we’re here to make that vision a reality. In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day. Our commitment to you We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for. We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you! Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year. Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you! If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you! The closing date for applications will be 27-Aug-2026 23:59 but we might close it early if we find the right person before this date.
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London or Remote (UK) | 💰 £125,400 - £169,600 + Incentive Awards tied to your performance + Benefits About us: 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Hear from our UK team about what it's like working at Monzo ✨ About the team: Our Borrowing (lending) business is growing rapidly across both our existing products and the planned launch of new initiatives. We aim to create a genuine feel-good factor when it comes to personal credit, and we’re looking for driven, analytical and creative individuals to help us achieve this goal. We’re great believers in powerful, real-time analytics and empowering the wider business. All our data lives in one place and is easy to use. Over 90% of day-to-day data-driven decisions are supported through self-serve analytics in Looker, giving analysts the headspace to focus on solving high-impact business problems. Our Credit Platform squad builds the shared infrastructure that powers lending decisioning across Monzo. We develop the core credit valuation (NPV) infrastructure, decisioning capabilities and data foundations that enable our Product Credit teams to develop, evaluate and deploy lending strategies across products and markets. As we scale internationally, our platform is at the heart of delivering consistent, scalable credit capabilities globally. You'll lead a team of five Credit Analysts, shaping the evolution of our platform, pushing the boundaries to unlock the next generation of lending capabilities and drive efficiencies. Join a team where your ideas can rapidly transform into reality, leveraging our cutting-edge technology and agile ways of working. Credit Platform is a cross-functional squad bringing together Credit, Product, Engineering and Data expertise to build shared capabilities that power Borrowing across Monzo. How you’ll contribute: Shape our Credit Platform: Define the roadmap for Monzo's Credit Platform, evolving the shared infrastructure that enables Product Credit teams to develop, evaluate and deploy lending strategies across our retail and business lending products in the UK and new global markets. Build Credit Valuation Infrastructure: Lead the evolution of the infrastructure that supports Monzo's credit valuation capabilities, including our NPV modelling framework, ensuring it is scalable, reliable and enables Product Credit teams to optimise lending economics. Lead and Develop a High-Performing Team: Hire, coach and develop a high-performing team of Credit Analysts, fostering a culture of technical excellence, ownership and continuous improvement while delivering platform capabilities with broad organisational impact. Partner Across Monzo: Work closely with Credit, Engineering, Product, Machine Learning, Data and Risk teams to build platform capabilities that accelerate experimentation, simplify strategy deployment and improve the speed and quality of credit decisioning. Influence Through Technical Leadership: Represent the Credit Platform across Monzo, translating complex technical concepts into clear recommendations for senior leaders and helping shape the future direction of our lending platform. You should apply if: What we’re doing here at Monzo excites you! You are a technical and strategic credit leader with extensive experience in unsecured lending. You understand lending economics inside out, with deep experience in NPV modelling and the infrastructure and frameworks that enable effective credit decisioning You are highly motivated by fast-paced environments, enjoy ambiguity, designing frameworks from scratch, and delivering meaningful change. You are an exceptional cross-functional leader who thrives when partnering with Engineering, Product, Risk, Machine Learning and Credit teams to deliver shared platform capabilities. You have a track record of leading and developing analytical talent, and you are excited by the prospect of leading a high-impact team. You have strong analytical and data capabilities backed up by technical coding skills (SQL is a must-have; Python and Looker experience is a plus). The Interview Process: Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions! Recruiter call Initial call with the hiring manager Final loop of interviews meeting key stakeholders Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on tech-hiring@monzo.com What’s in it for you: ✈️ We can help you relocate to the UK ✅ We can sponsor visas 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚Learning budget of £1,000 a year for books, training courses and conferences ➕And much more, see our full list of benefits here Equal Opportunity Statement We are actively creating an equitable environment for every Monzonaut to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2021 Diversity and Inclusion Report and 2022 Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. #LI-COD #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Head of Merchant Excellence Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Merchant Excellence team sits at the heart of Deliveroo’s marketplace—ensuring our restaurant and retail partners receive world-class support and seamless operational experiences. If you are a seasoned operations leader who thrives in complex, high-stakes environments and enjoys influencing global product and policy, this is the role for you. We’re looking for a Head of Merchant Excellence to join our Merchant Leadership team . Based in our Manchester office with a hybrid work pattern (3 days in-office), you will be responsible for the strategic direction and performance of a c.80-person global operation across the UK and Italy. What You’ll Be Doing You will be the architect of our partner support strategy, moving between high-level executive discussions and granular operational performance management. Strategic Architecture: Recommend and own the global strategy for Partner Operations, including site selection and the balance between in-house and outsourced (BPO) solutions. Product & Tech Influence: Partner with Product and Technology teams to shape the future roadmap. You will provide the "voice of the merchant," identifying agent pain points and advocating for self-service vs. agent-led channel strategies. Operational Leadership: Set and achieve department-level targets for a team of c.80 colleagues. You will design the frameworks that ensure functional managers and vendors are held accountable to world-class KPIs. Stakeholder Management: Act as a trusted advisor to the Senior Leadership Team (SLT) and C-suite. You will lead deep dives into operational issues and present clear, data-driven solutions to complex problems. Culture & People Development: Foster a high-performance culture inclusive of experimentation and continuous learning. You will manage performance, drive employee satisfaction initiatives (Peakon), and mentor the next generation of Deliveroo leaders. Relentless Improvement: Surface operational friction and influence stakeholders across Product, Legal, and Finance to address root causes. On-Call Support: Participate in a 24/7 on-call rota for approximately 2 weeks per quarter to ensure our marketplace remains resilient. What You’ll Need to Thrive Our ideal candidate is a "detailed and action-oriented" leader with a heavy background in scaling complex operations: Scale Experience: Significant leadership experience in a large-scale, international contact centre or operational environment. Strategic Influence: Exceptional communication skills with the ability to build trust with local market senior management and global Exec stakeholders. Operational Rigor: A proven track record of building and scaling customer care organisations in fast-paced, consumer-facing tech businesses. Technical Savvy: Proficiency in CRM systems (e.g., Salesforce ) and solid analytical skills (Excel pivot tables, INDEX MATCH). SQL skills are a major plus. People Management: Experience managing "managers of managers," implementing performance initiatives, and driving engagement across multi-site setups. Communication: Ability to write concise project documents that bridge the gap between technical operations and executive strategy. Why Join Us? At Deliveroo, you’ll solve some of the most interesting questions in the tech-logistics space. Working here you can expect to: 🚀 Make a Visible Impact: Your strategy directly affects the success of thousands of merchants across the globe. 🌱 Fast-Track Progression: As a member of the Merchant Leadership team, you are at the forefront of the company’s strategic growth. 🧠 Autonomy and Ownership: We move fast and empower our leaders to take accountability for their own departments. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Role Overview We're looking for an experienced Test Consultant to join Nest's Testing & Quality Assurance team on a 6-month fixed-term contract. Working across a range of business and technology change initiatives, you'll support the planning, coordination and assurance of testing activities, working closely with suppliers, stakeholders and subject matter experts to help ensure solutions meet Nest's quality expectations and business requirements. The role offers the opportunity to work within a complex delivery environment, providing testing expertise, oversight and support throughout the project lifecycle. The minimum criteria for this role are: Extensive testing experience gained within large and complex IT delivery programmes. Experience working within structured project delivery environments, including Agile methodologies. Experience using test management tools to manage testing activities and produce test reporting and metrics. Experience reviewing requirements, test coverage and test evidence to identify risks, gaps and quality concerns. Strong stakeholder management skills, with experience working collaboratively across business teams, suppliers and project stakeholders. Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential. At Nest, you’ll have access to a range of learning opportunities to learn, grow and build the skills you need to be successful in your role and career. Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role. Flexible and agile working Everyone's personal situation is different. To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements): hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required) reduce or vary working hours reduce or vary the days worked work compressed hours job share Click here to see the benefits we offer at Nest. For more information about our recruitment process click here Directorate/Department Overview The Testing and Quality Assurance Team (T&QA) plays an integral role in the development lifecycle of projects delivered by Nest. The department is responsible for: Ensuring solutions delivered by suppliers meet Nest's functional and non-functional requirements Supporting and overseeing supplier testing activities, undertaking User Acceptance Testing and providing quality assurance throughout the delivery lifecycle Reviewing supplier test plans, test coverage, execution progress and evidence Identifying, managing and reporting quality risks, issues and defects Working collaboratively with suppliers and stakeholders to support the successful delivery of change Organisational Overview Nest is an award-winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment. Diversity, Equity and Inclusion Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications. Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: .
Site Associate Location: Canning Town Working pattern: Part-time (20 hours per week) | Shift-based (Site hours between 7:00 AM – 4:30 AM) Pay: £14.40 per hour (20% uplift for hours worked after 10:00 PM) Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands-on environments and want to help redefine how food and groceries reach customers—come join us on the ground. We’re looking for a Site Associate to join our Canning Town team. In this role, you’ll help us maintain high-standard operational environments for our partners and ensure every order moves seamlessly from kitchen to rider. Get to know our Site Operations team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the Editions team. Editions is our pioneering delivery-only kitchen business, partnering with top-tier restaurants to bring high-quality food to more customers in more neighborhoods. Here’s what your day-to-day might look like: Maintain Site Excellence by executing regular deep cleaning of equipment and communal areas to ensure health and safety standards are always met. Support Dispatch Operations by running food from partner kitchens to the dispatch area and communicating effectively with riders to ensure fast delivery. Provide Partner Support by managing the "pot wash" and keeping kitchen equipment clean and ready for use throughout the shift. Ensure Operational Safety through regular site checks with the management team to identify and resolve safety or cleanliness issues. Drive Problem Solving by identifying bottlenecks in daily tasks and making recommendations to improve the efficiency of the site. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: A Positive, Can-Do Attitude with the energy to support a busy team and a drive to learn new skills. Proven Reliability and punctuality, acting as a teammate others can consistently count on. Strong Adaptability and the ability to work comfortably both autonomously and as part of a fast-paced team. High Attention to Detail regarding cleanliness and the rigorous application of health and safety protocols. Collaborative Spirit and a genuine enjoyment of working alongside diverse partners to solve problems in real-time. Our Interview Process Step 1 : apply for any role you'd like to be considered for - we'd love to hear from you! Step 2 : if your application is successful, one of our recruitment team will be in touch to say hello and understand more about your experience Step 3 : if we decide to progress your application, you will be invited to an onsite interview with one of the site managers Step 4 : We'll come back to you quickly after your interview to let you know the outcome! Why Join Us? We’re food lovers, problem solvers, community organisers and more. All energised with an entrepreneurial, relentless spirit which helps us do big things as a team. In Operations, you’re at the heart of our marketplace — working directly with customers, riders and partners to keep Deliveroo moving. 🔧 See the impact of your work in real time Solve problems as they happen, turning challenges into positive experiences across our three-sided marketplace. 🌱 Grow through doing Develop problem-solving, communication and leadership skills in a fast-paced environment with structured progression pathways. 🤝 Be part of a tight-knit, team-oriented culture Work collaboratively to achieve shared goals in an environment that values support, ownership and resilience. 🕒 Flexibility that works for you Enjoy a fixed 15-hour contract with significant pay uplifts for late-night shifts (after 10:00 PM). What We Offer Competitive Pay: £13.83 per hour + 20% late-night uplift. Free monthly Friday lunch on Deliveroo. 25 days’ holiday (with increases based on service). Free Deliveroo Plus —no delivery fees on your orders. Career development and access to learning opportunities. Life assurance and wellbeing support. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London/Cardiff | 💰L30 Finance framework + Incentive Awards tied to your performance + Benefits ⭐ Our Financial Control Team: Monzo is growing fast - new products, new markets and new locations. As we expand we need to make sure we can support our businesses and control our processes, so we are growing our team to meet these exciting new challenges! Our team sits within Monzo’s Finance collective and our job is getting the numbers right. We’re currently a team of six qualified accountants, split between our Cardiff and London offices, and we ensure the ledger’s correct at every month-end. We work closely with all areas of Finance and the product teams to make that happen. 🔑 You’ll play a key role by… We're looking for a proactive, enthusiastic and commercially-minded accountant to work on our financial accounting, and help us build a world-class finance function. This role would be well suited to a qualified accountant with 1-2 years of post-qualification experience. We have some really exciting challenges under way like making sure we maximise our new SAP S4/HANA general ledger, expanding into the European Union, pushing forward with our automation plans, continuing to grow our customer base, growing our lending business and adding to our marketplace. You’ll work on scaling Monzo in a controlled way, while helping us optimise our financial control processes with the help of technology. You’ll report to our Financial Control Manager. Your day-to-day: Manage a tight process with our internal Finance team to ensure a swift month-end close process (e.g. taking ownership of our leases, managing accruals schedules, inventory, etc) and group consolidation Support junior team members and review their work Understand the business and our products to write insightful management commentary Work with our engineers and data teams to automate the production elements of this role, allowing you to focus on the parts of the role where your knowledge and skills provide the most value Understand our accounting systems and make sure we are taking advantage of all features we can to minimise manual elements of reporting Learn SQL skills to run reports and propose solutions that make our processes efficient and scalable Maintain existing and develop new controls that protect our financial data and our balance sheet substantiation process Support our year end process working with external auditors and our Financial Reporting squad Review new products, assessing the accounting and implementing them in our banking platform and accounting system Work with the business to assess the impact of changes in accounting standards and make proposals on accounting policy matters for new products launched Help maintain the integrity of our chart of accounts and financial static data Resolve miscellaneous inquiries and support the overall finance team wherever needed - from forecasting and valuations, to bank transfers, transfer pricing and tax policy research! 🤩 We’d love to hear from you if… You’re a qualified accountant with a few years’ post-qualification experience, ideally in financial reporting/controlling teams and working in a retail banking environment You have a great eye for detail You’re fascinated by the banking and regulatory landscape, and have a good understanding of key financial controls You’re a self-starter and enjoy tackling what needs doing, whether it’s making a bank transfer or pulling together reports for investors You’re comfortable translating complex information into simple words for people with diverse backgrounds You’re interested in using data (SQL skills would be a bonus) You thrive in a dynamic and constantly evolving environment What we’re doing at Monzo excites you! 🙌 What’s in it for you 💰 L30 Finance framework salary ➕ Incentive Awards tied to your performance. 📍This role can be based in our London or Cardiff office, but we're open to distributed working within the UK (with ad hoc meetings in London) ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits. 🌈 The application journey has 3 key steps Recruiter Screening Conversation Role Specific Interview Behavioural Interview This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
The Team Leader provides oversight of CX Success Centresupport functions including referral management, appointment management, enquiry management, case management, and other administration duties including on-site administration as required to facilitate the smooth running of operations and the CX Success Centre. They will act as the first point of escalation for Administrators, and will deputise for the Operations Manager as required. Accountability Responsible for line management and professional development of a team of Administrators, following Maximus’s performance management framework and values including engagement activities, completing performance appraisals, absence management, performance management, disciplinary and grievance procedures Responsible for ensuring efficient and effective administration of customer referrals including manual and on-hold queues, aged case management and appointment management to ensure slots are appropriately filled and cancellations and send homes processed to meet contractual requirements. Enquiry management and case management informing the Operations Manager of progress and identified risks. Ensure accurate and timely processing of Customer Expenses, Audit and Reasonable adjustments, through assurance of the Administrators to achieve contractual targets. Act as point of escalation and authorisation for out of process claims. Effectively report on activities and performance as appropriate, ensuring IT and Health & Safety systems and risk mitigation processes are in place and fully operational, monitoring and reporting on incidents. Lead and support the team to drive continuous improvement; identify areas for improvement within each support function area. Perform other duties as required by the Operations Manager commensurate with the nature, level and scope of the job, including deputising for the Operations Manager, in their absence. Key Contacts & Relationships: Internal Operations Manager Administrators Assessment Centre Manager Virtual Assessment Planners Support Centres Director Service Delivery Managers Workforce planning teams Clinical Leads WCA/PIP/SB External Authority IT Service Provider Customers Role Requirements: Qualifications & Experience Essential Previous experience in supervisory role, leading and motivating teams in a busy environment, delivering to often challenging targets Experience of performance management; familiarity with contractual targets, performance monitoring and reporting. Demonstrable commitment to delivering customer service and continuous improvement. Individual Competencies A commitment to the principles and practices of diversity, equity, and inclusion Able to communicate across a broad range of audiences Able to assess and solve problems confidently whilst working to tight deadlines Able to plan and prioritise workload Strong coaching and performance management skills Strong organisation, problem-solving and decision-making skills. Desirable Experience in delivery of WCA, PIP or Specialist Benefits plus other Government contractors / commissioners Demonstratable knowledge of back-office support processes and standard operating systems. Team Leader diploma or certification. Good IT and analytical skills with the ability to read reports and identify actions to improve performance. Confident in the use of MS Office packages and relevant operational systems Must be able to travel as required to cover the area to cover our other sites when needed and required by the business. EEO Statement • MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.